Delivery and returns

Processing and dispatch

After successful payment, we finalise the print files and automatically send the order to Print.one. Orders received before 06:00 on a working day are normally printed and dispatched that day. Orders after the cut-off are processed the next working day.

Estimated delivery time

• Netherlands: around 95% within 48 hours after dispatch.
• Europe: usually 2 to 4 working days after dispatch.

These are estimates, not guaranteed delivery dates. Weekends, public holidays, local postal services, weather and address errors may cause delays.

Delivery costs

Printing, VAT and standard delivery are included in the card price. The rate adjusts automatically to the destination and the full total is shown before payment.

Available destinations

Cards can currently be delivered to these European destinations:

Netherlands, Belgium, Germany, France, Luxembourg, Austria, Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, Ukraine, United Kingdom, Vatican City.

Address check

Enter the recipient's full name, street, house number, postcode, city and country. Technical checks are performed, but you remain responsible for accuracy. Always review the address before payment.

Cancellation and returns

Your card is made specifically with your text, photo and address, so the standard right of withdrawal does not apply. Report a mistake immediately; if production has not become irreversible, we will try to stop the order.

Missing, damaged or incorrectly printed

Email your order number to info@printen.eu. For damage or print errors, include clear photos. If a production or fulfilment error is confirmed, we will offer an appropriate solution such as reprinting or refunding.